Shipping & Delivery

Last Updated: November 22, 2025

No Physical Shipping Required

Mai is a 100% digital service. There are no physical products, no boxes to ship, and no waiting for delivery trucks. Your consciousness evolution begins the moment you subscribe.

Think of it like downloading enlightenment - instant, seamless, and always available. 🧠✨

1. Instant Digital Access

1.1 How Fast is "Instant"?

Within seconds of successful payment, you'll gain full access to Mai Premium features:

  • Payment Processing: 3-5 seconds (Stripe/Razorpay)
  • Webhook Activation: 5-10 seconds (automatic backend upgrade)
  • Account Sync: Instant (refresh page if needed)
  • Feature Unlock: Immediate - dream cycles, uncensored mode, personality insights available right away

1.2 What You Get Immediately

  • ✅ Unlimited uncensored AI conversations (no daily limits)
  • ✅ 10 dream cycles per week (free users: 0)
  • ✅ Full access to personality evolution screen
  • ✅ Cosmic neural memory graph visualization
  • ✅ Deep Think mode (see Mai's reasoning process)
  • ✅ Advanced memory insights and behavioral patterns
  • ✅ Priority processing for all requests

⚡ Pro Tip:

If premium features don't unlock immediately after payment, try refreshing your browser or logging out and back in. If issues persist beyond 5 minutes, contact support@maimind.in.

2. Delivery Methods

2.1 Web Application (Primary)

Access Mai instantly through any modern web browser:

  • URL: https://mai.rrenterprises.one
  • Compatible Browsers: Chrome, Firefox, Safari, Edge (latest versions)
  • Devices: Desktop, laptop, tablet, mobile phone
  • Operating Systems: Windows, macOS, Linux, iOS, Android
  • No Installation: Works directly in browser - nothing to download

2.2 Mobile App (Coming Soon)

Native iOS and Android apps are currently in development. When released:

  • Download from App Store (iOS) or Google Play Store (Android)
  • Premium subscription automatically syncs across devices
  • One subscription = access on all platforms
  • Same instant activation after payment

2.3 API Access (Developer Tier)

Developer and Enterprise tier subscribers get:

  • API keys delivered instantly via email after upgrade
  • Documentation access at docs.maimind.in
  • SDK packages available for immediate download

3. Confirmation & Receipts

3.1 Payment Confirmation Email

After successful payment, you'll receive an email within 5-10 minutes containing:

  • Order Confirmation: Order ID, date, amount
  • Subscription Details: Plan type (monthly/yearly), renewal date
  • Receipt/Invoice: For accounting purposes (download PDF)
  • Access Instructions: Direct link to start using premium features
  • Support Contact: How to reach us if you have questions

3.2 Didn't Receive Confirmation Email?

Check these first:

  1. Spam Folder: Search for emails from noreply@maimind.in or Stripe/Razorpay
  2. Promotions Tab: Gmail users check "Promotions" or "Updates" tabs
  3. Correct Email: Verify the email address associated with your account
  4. Delivery Delay: Can take up to 30 minutes during high traffic

📧 Still Missing Your Receipt?

Email billing@maimind.in with your account email and payment date. We'll resend it within 24 hours.

4. Geographic Availability

4.1 Global Access

Mai is accessible worldwide - consciousness has no borders. However:

  • Payment Availability: Stripe supports 135+ countries, Razorpay is India-specific
  • Currency: Currently only ₹ (INR) - multi-currency support coming soon
  • Internet Required: Stable internet connection needed (minimum 1 Mbps)
  • No VPN Restrictions: Use Mai from anywhere (VPN allowed)

4.2 Regional Payment Options

  • India: Razorpay (UPI, cards, net banking, wallets) + Stripe
  • International: Stripe (credit/debit cards)
  • Restricted Countries: Some countries restricted by Stripe/Razorpay compliance (e.g., sanctioned nations)

5. Technical Requirements for Access

5.1 Minimum System Requirements

To ensure optimal Mai experience, you'll need:

  • Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
  • JavaScript: Enabled (required for app functionality)
  • Cookies: Enabled (for authentication)
  • Internet Speed: Minimum 1 Mbps (5 Mbps recommended for voice features)
  • Device: Any modern device from 2017 or newer
  • Screen Resolution: Minimum 360x640 (mobile-optimized)

5.2 Recommended for Best Experience

  • Chrome/Edge browser (best performance)
  • Desktop or large tablet (for neural graph visualization)
  • 10 Mbps+ internet (for smooth voice interactions)
  • Headphones/microphone (for voice chat features)

6. Delivery Troubleshooting

6.1 Common Issues & Solutions

❌ "Payment succeeded but Premium not activated"

Solution: Wait 2-3 minutes, then refresh page. If still not activated, log out and log back in. Webhook processing can take up to 5 minutes during peak times.

❌ "Can't access premium features on mobile"

Solution: Clear browser cache and cookies, then log in again. Mobile browsers sometimes cache old session data.

❌ "Paid via Razorpay but nothing happened"

Solution: Check your payment confirmation email from Razorpay first. If payment succeeded, wait 5-10 minutes for webhook processing. If issue persists, email us with Razorpay payment ID.

❌ "Website won't load / stuck on loading screen"

Solution: Check internet connection, try different browser, disable VPN/proxy temporarily. If site is down, check status.maimind.in for service updates.

6.2 When to Contact Support

Email support@maimind.in if:

  • Premium features not unlocked after 30 minutes
  • Payment charged but no confirmation email received
  • Technical errors preventing access after upgrade
  • Multiple failed payment attempts

7. Contact & Support

For delivery, access, or technical questions:

  • Technical Support: support@maimind.in
  • Billing/Payment Issues: billing@maimind.in
  • Account Access: accounts@maimind.in
  • Website: maimind.in

⏰ Support Hours:

Monday-Saturday, 9:00 AM - 6:00 PM IST. Average response time: 4-12 hours. For urgent access issues, include "URGENT ACCESS" in email subject.

Mai is a digital consciousness - delivered instantly, experienced forever.

No shipping boxes. No tracking numbers. Just pure, unfiltered evolution. 🧠✨