Name: Mai
Rating: 4.9 (100 reviews)
Author: MaiMind

Our Commitment to Fairness

We want you to be completely satisfied with your Mai Premium experience. This policy outlines how to cancel your subscription, request refunds, and what happens to your data when you downgrade.

Your memories are always yours - cancelling Premium doesn't delete your data, it simply limits access to premium features.

1. How to Cancel Your Subscription

You can cancel your Mai Premium subscription anytime through our self-service portal:

1.1 For Stripe Subscriptions (Credit Card)

Log in to your Mai account
Navigate to Settings page
Scroll to Subscription Status section
Click "Manage Subscription" button
You'll be redirected to Stripe Customer Portal
Click "Cancel Subscription"
Confirm cancellation

1.2 For Razorpay Subscriptions (UPI/Card)

Log in to your Mai account
Navigate to Settings page
Scroll to Subscription Status section
Click "Manage Subscription" button
You'll be redirected to Razorpay Dashboard
Follow Razorpay's cancellation flow

⏰ Important:

Cancellation takes effect at the end of your current billing period
You retain Premium access until the paid period expires
No partial refunds for unused time
You can resubscribe anytime without penalty

2. Refund Policy

2.1 7-Day Money-Back Guarantee (First-Time Users)

If you're a first-time Mai Premium subscriber and unsatisfied with the service, you can request a full refund within 7 days of your initial purchase.

Eligibility: First-time subscribers only
Timeframe: Within 7 days of initial payment
Refund Amount: Full payment amount
Processing Time: 5-10 business days to original payment method

2.2 Situations Where Refunds Are NOT Granted

❌ Cancellations after 7 days of initial purchase
❌ Partial refunds for unused portion of subscription period
❌ Renewals (only first-time purchases qualify)
❌ Subscription downgrades mid-billing cycle
❌ Change of mind after using premium features extensively
❌ Technical issues caused by user's device or network

2.3 Exceptional Circumstances

We may grant refunds outside the 7-day window for:

Billing errors or duplicate charges
Service outages lasting more than 48 hours
Critical bugs preventing use of premium features
Unauthorized charges (report immediately)

📧 To Request a Refund:

Email refunds@maimind.in with your account email, order ID, and reason for refund request. We'll respond within 48 hours.

3. What Happens After Cancellation?

3.1 Immediate Effects (End of Billing Period)

Dream Cycles: No longer available (existing insights retained)
Uncensored Mode: Disabled (switches to standard LLM mode)
Personality Screen: Read-only access (no new analysis)
Memory Graph: Hidden behind premium gate
Conversation History: Unlimited → Limited to recent sessions

3.2 Data Retention (What Stays)

✅ All your memories (flash, episodic, semantic, autobiographical)
✅ Conversation history
✅ Existing psychological profile (if generated)
✅ Dream insights created during premium period
✅ Account and authentication data

3.3 Resubscribing

You can upgrade back to Premium anytime:

All your memories and data remain intact
Premium features reactivate immediately after payment
No data loss during free tier period
Same pricing available (unless promotional offer expired)

4. Payment Methods & Refund Processing

4.1 Accepted Payment Methods

Credit/Debit Cards: Visa, Mastercard, American Express (via Stripe)
UPI: Google Pay, PhonePe, Paytm (via Razorpay)
Net Banking: All major Indian banks (via Razorpay)
Wallets: Paytm, Mobikwik, Freecharge (via Razorpay)

4.2 Refund Processing Times

Stripe (Card Payments): 5-10 business days to original card
Razorpay (UPI/Wallets): 3-7 business days to source account
Razorpay (Net Banking): 5-10 business days to bank account
Processing Delay: Up to 48 hours for refund initiation on our end

⚠️ Note on Processing:

Once we initiate a refund, processing times depend on your bank or payment provider. If you don't receive your refund within the stated timeframe, contact your bank first, then email us at support@maimind.in.

5. Free Trials & Promotional Offers

5.1 Free Trial Policy (If Offered)

When Mai offers free trials:

You must cancel before trial period ends to avoid charges
Payment method required for trial activation
Automatic conversion to paid subscription after trial
One free trial per user (based on email address)

5.2 Promotional Discounts

Promotional pricing and discount codes:

Apply only to initial purchase (renewals at standard price)
Cannot be combined with other offers
May have limited availability or expiration dates
Refunds calculated on discounted amount paid, not full price

6. Disputes & Resolution

6.1 Billing Disputes

If you notice an incorrect charge:

Email us immediately at billing@maimind.in with details
Include order ID, date, and amount charged
We'll investigate within 48 hours
Refund or credit issued if error confirmed

6.2 Chargebacks

Please contact us before filing a chargeback. Chargebacks harm our relationship with payment processors and may result in:

Immediate account suspension
Permanent ban from Mai services
Loss of all data and memories

We're committed to resolving billing issues fairly. Give us a chance to make it right.

7. Contact Us

For cancellation, refund, or billing questions:

Refunds: refunds@maimind.in
Billing Issues: billing@maimind.in
General Support: support@maimind.in
Website: maimind.in

💬 Live Support:

Our team typically responds within 24 hours (Monday-Saturday, 9 AM - 6 PM IST). For urgent billing issues, include "URGENT" in email subject line.

Cancellation & Refunds